Computer Solutions Ltd
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Celebrating 38 years
supplying all your CAN and Embedded Development Tool needs

 


Warranty & Support


 

Unless agreed otherwise in writing and signed by an authorised Computer Solutions Ltd representative, the warranty and support commitments included with the products we sell are as follows:

 

Supplier Product Licence Warranty/Support Included Cost/Year
Abatron BDI Modules H/W 3 years RTC
Firmware Module 12 months 15% of current s/w price
CMX RTX User 6 months 20% of current s/w price
RT-IP & MicroNet Site * 6 months 20% of current s/w price
Cosmic All Software Seat 12 months 15% of current s/w price
EBS RTIP / ERTFS Site * 6 months 20% of current s/w price
Ellisys Explorer 2xx H/W 24 months
Supporting software User Unlimited updates available Free
Freescale CodeWarrior S/W 12 months POA
Hi-LO ALL-100/ Gang100 H/W 12 months RTC
ALL-100/ Gang100 updates for new chips Free Unlimited updates available Free
Keil All Software Seat 12 months POA
J-Link interfaces H/W 3 months POA
P&E Hardware Module 30 days RTC
Software User 12 months 50% of current price
Peak CAN Hardware H/W 6 months RTC
PCAN Free Software Free Unlimited updates available Free
PCAN Software Seat Support/updates free for
 12 months

Upgrade to later version is % of full cost depending on age.

 

Licences:

Seat - Keyed to a CPU or installation

User - Single user licence, would need additional licences to use multiple copies

H/W - Hardware, so no restriction on users

Site - May be used by many users at a single site

Module - Software may only be used with a single registered piece of hardware

RTC - Return at customer's expense to COMSOL for an estimate of repair cost

POA - Price on Application

 

Software such as compilers linkers and RTOS may be used to create unlimited numbers of target ROMs with no extra cost with the exception of those marked with * which can only create target ROMs for a single notified product.

Note that many of our suppliers charge a premium to customers who are out of support but who wish to take on a new support contract.

Revised 12/01/2017

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Computer Solutions Ltd
3 b Claremont Road,   West Byfleet,  Surrey  KT14 6DY
 
Telephone: +44 (0) 1932 355630    
Email: sales@computer-solutions.co.uk      Web: www.computer-solutions.co.uk
 
Copyright 2017 Computer Solutions Ltd